Capability buildingOperating models
Building team capability across markets
A regional headquarters of a top-20 pharmaceutical company
The challenge
Regional headquarters needed to train 400 colleagues across eight countries in customer engagement and commercial excellence, using the company's own frameworks.
What we delivered
We designed ten modules on omnichannel customer engagement and commercial excellence, delivered over ten weeks. Preparation materials, questions and knowledge surveys connected the programme to the company’s own frameworks.
What changed
- 400
- Colleagues across eight countries
- 85%
- Participation
- 45
- Net Promoter Score
The programme achieved 85% participation and a Net Promoter Score of 45. Internal recommendations led to a second region adopting the programme.
A conversation is a good place to start
Talk through your customer engagement challenge
Book 30 minutes with us to discuss what to change and where to start.