Capability buildingOperating models
Building team capability across markets
An anonymised example of the challenge, approach and work delivered
The challenge
Regional headquarters needed to train 400 colleagues across eight countries in customer engagement and commercial excellence, using the company's own frameworks.
What we did
The ten-module programme was adapted to the client's omnichannel and commercial excellence frameworks and delivered over ten weeks. Each module included pre-reading and questions submitted in advance. Online surveys assessed what participants had learned.
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